Política de privacidad

Privacy Policy

Last updated: July 6, 2026

EasyStride Pets operates this store and website, including all data, content, features, tools, products, and services made available to you, the customer, to provide a curated shopping experience (the "Services"). EasyStride Pets runs on Shopify's technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control for the purposes of the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information.

Personal information we collect or process

"Personal information" means any information that identifies, relates to, or could reasonably be linked with you. Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, payment confirmation, and other payment details.
• Account information including your username, password, security questions, and preferences.
• Transaction information including items you view, add to your cart, save to a wishlist, purchase, return, exchange or cancel, along with your past transactions.
• Communications with us including information you provide when contacting us, such as through a customer support request.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how you interact with and browse the Services.

Sources of personal information

We may collect personal information from:

• Directly from you, such as when you create an account, use the Services, or contact us.
• Automatically through the Services, including from your device when you use our products or visit our website, and through the use of cookies and similar technologies.
• From our service providers, such as when we engage them to enable certain technology or when they collect or process personal information on our behalf.
• From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us, we may use your personal information for the following purposes:

• To provide, personalize, and improve the Services, including fulfilling our contract with you, processing payments, managing your orders, remembering your preferences, sending account-related notifications, processing purchases, returns, and exchanges, creating and managing your account, arranging shipping, and offering you a personalized shopping experience.
• Marketing and advertising, such as sending you promotional emails, text messages, or postal mail, and showing you online ads about products or services, including based on items you've previously purchased or added to your cart.
• Security and fraud prevention, including authenticating your account, providing a secure checkout experience, and detecting or preventing fraudulent or illegal activity. If you create an account, you are responsible for keeping your login credentials confidential.
• Communicating with you, including providing customer support and responding to your requests.
• Legal reasons, including complying with applicable law, responding to valid legal requests, and enforcing our terms and policies.

How we disclose personal information

We may disclose your personal information to third parties for legitimate business purposes, including:

• With Shopify and other service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
• With marketing partners to provide marketing services and advertising, in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of the sharing of your information for personalized advertising purposes.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger or sale, to comply with legal obligations, or to protect the rights, property, and safety of our Services, our customers, or others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. Information you submit to the Services will be transmitted to and shared with Shopify, and with third parties who may be located in a different country than you. For more information about how Shopify uses your personal information, please review Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

Third-party websites and links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of any such third-party sites, and encourage you to review their policies before providing any information.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information below to request its deletion.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Information you transmit to us may not be secure during transit. We recommend not using unsecure channels to send us sensitive information. How long we retain your personal information depends on factors including the need to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access the personal information we hold about you.
• Right to delete the personal information we hold about you.
• Right to correct inaccurate personal information we hold about you.
• Right to data portability, in certain circumstances.
• Right to opt out of the sale or sharing of your personal information for targeted advertising purposes, where applicable under privacy laws. If you visit our website with the Global Privacy Control opt-out signal enabled, we will treat that as a request to opt out for that browser and device.
• Managing communication preferences. You may unsubscribe from our promotional emails at any time using the unsubscribe link included in those emails. You may continue to receive non-promotional emails, such as those about your account or orders.

You can exercise any of these rights by contacting us using the information below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the information below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at easystridepets@gmail.com.