FAQ

Shipping & Delivery

Where do you ship from?
We ship directly to customers across the United States. Most items are dispatched within 1-3 business days.

How long does shipping take?
Delivery typically takes 7-15 business days depending on your location, since items are shipped from our fulfillment partner's warehouse.

Do you offer tracking?
Yes, you'll receive a tracking number by email as soon as your order ships.

Orders & Returns

What is your return policy?
If your item arrives damaged or isn't what you expected, contact us within 30 days of delivery and we'll make it right.

Can I cancel or change my order?
Reach out as soon as possible after placing your order. If it hasn't shipped yet, we can usually accommodate changes or cancellations.

Products

Are your products safe for senior dogs?
Yes — every product in our catalog is chosen specifically with aging dogs' mobility, joints, and comfort in mind.

Do you offer sizing guidance?
Yes, sizing details are listed on each product page. If you're unsure, feel free to contact us before ordering.